Frequently Asked Questions

If you have any questions regarding our products or your order, please don’t hesitate to contact us:

via email:

or call us at: 

We will get back to you as soon as possible.

To place your order online, visit our website and choose which product you are interested in buying. 

You may also want to consider purchasing an additional unit for a friend or a family member. In this case we have bundle deals - The more units you buy means the more you save! Once you have selected the products you would like to purchase, proceed to the checkout.

During the checkout process, you choose your preferred payment method, fill out your payment details, enter your delivery address, and any other details where needed.

Once the order has been placed, you should receive a confirmation email within 24 hours. For any further information please contact us.

We try to process each order as soon as the order is placed, thus the timeframe to cancel the order is short. The order can only be cancelled if it hasn’t been processed at our logistics center. 

If your order has been shipped, you can choose to return the product within 30 days of receiving it. If you have any other concerns, please do not hesitate to contact us. 

After an order is successfully placed, an order confirmation email will be sent to the email you provided within an hour. If you have not received an order confirmation email, please check your spam folder. Sometimes an email address can be mistakenly typed in, if you don't receive your order confirmation email within 24 hours, contact us immediately.

Please provide the following details that you used during checkout when contacting us:

  • Full name
  • Email address provided
  • Shipping address
  • Screenshot/picture of your payment confirmation

If your state is not in the dropdown list on our checkout page, unfortunately, we do not ship to that state. We recommend visiting our website regularly and checking from time to time to see if your state has been added.

If you have received the wrong product, please contact our Customer Support Team and provide the following information: 

  • Your order ID
  • An image of the incorrect item you received.

Our team will do our best to send you a replacement as soon as possible!

If you think that you have received a defective product, check out the user guide first to make sure that the device was set up correctly.

After ensuring that the product is damaged or defective, please contact our customer support team with the following information:

  • Your order ID
  • The issue you are currently encountering with the product
  • An image or a video of the defective item you received
  • An image of the shipping label on your package

One of our customer support agents will assist you as soon as possible.

If you have received the wrong quantity of products, please contact our Customer Support Team and provide the following information:

  • Your order ID
  • What product are you missing
  • An image of the items you received
  • An image of the shipping label on your package

One of our customer support agents will assist you as soon as possible.

We offer a 30-day return guarantee on all orders. If you are not 100% satisfied with your purchase, you can contact our Customer Support Team to proceed with the return process, terms and conditions applied. 

For you to be eligible for returning the product, you need to contact our Customer Support Team within 30 days of receiving the product.

We always strive to provide our customers with local payment options.

Below are the current payment methods we accept:

  • PayPal
  • VISA
  • MasterCard
  • American Express
  • Discover
  • BlueSnap

If one of your preferred payment options is missing, please let us know by contacting us through email and we will look into adding it as an option.

We accept currencies of the countries we ship to. We currently ship to Germany, France, United States of America, and United Kingdom. 

Please note that the currency we charge you in is indicated on the checkout page. There may be additional charges or fees from your bank for the currency conversion if your bank account is in a different currency.

Yes! When you make a purchase online on our website, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. There are two easy methods of determining whether a website has SSL certification. First, an icon of a locked padlock should be present in the URL bar at the top of your web browser. Second, another method of identifying a website with an SSL Certification is the domain name:

  • Secure websites begin with https:
  • Unsecured websites begin with http://

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.

The padlock icon means that the site is using encrypted communications to secure any information you submit to it. The “s” in “https” also means that communications between the website and your computer or mobile are secure and encrypted. You should only buy from sites with “https” on their check-out page.

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping to the US, Canada, France and Germany would take around 10-20 business days. Shipping to the UK would take 5-8 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping to the US, Canada, France and Germany would take around 10-20 business days. Shipping to the UK would take 5-8 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

Depending on the situation, sometimes possible delays that are out of our control could occur. Please be patient for your package if this situation occurs, if you have further questions, our customer support team is always available to assist you.

If you haven’t received your tracking number within 2 business days after placing your order, please reach out to our Customer Service Team.

Please keep in mind that the expected shipping timeframes are:

  • 10 to 20 business days for US, Canada, and Germany shipments
  • 5 to 8 business days for UK shipments

If the status on the tracking page shows “awaiting item” from a shipping courier, that means the package has been shipped out from our fulfillment center. The status “awaiting item” will change once the shipping partner has received and scanned the package, which means it will be arriving soon!

If the status does not update from “awaiting item” for more than 10 days, please reach out to our customer support team and we will contact our shipping partner to see what is causing the delay. 

Due to issues that are out of our control, different types of events could occur during the delivery. Below are the most common events that could happen to your order, please note that the listed events are including but not limited to: 

  • Shipping courier awaiting item from our warehouse, a delay in this process could be a handling error on the couriers’ side. 
  • Package is delayed being affected by external factors such as (shipment flight delay/COVID-19 pandemic complications/high package volume during holidays season)

If you wish to change your address, please contact us as soon as possible via phone or email support. Changes can only be made if your order has not yet been processed at our logistics center

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been processed, we won’t be able to make any modifications. 

If you have entered the wrong address and it is too late to change your address, please contact our customer support team for us to further assist you.  

In case your order is classified as undelivered and returned to us, please contact the respective courier first and make sure to have a proof of contact with the courier to provide us. Proof of contact include: screenshot of email or chat conversation with the courier clearly addressing the issue. Please reach out to our Customer Service Team through email, call, or live chat. We will try to rearrange the shipment with the courier and try to deliver the product to you as soon as possible.

 

You may exchange or return your order within 30 business days from the day you receive your order.  If your return request exceeds 30 business days since you’ve received your order, we are sorry but we can no longer offer you a refund or exchange.

There are a few requirements you need to follow in order to be eligible for an exchange/return. Please note, that if you fail to meet these requirements, there is a chance that we will not be able to offer you resend/refund:

  • Please first contact our Customer Service Team regarding your request – Product must be returned to the return facility address provided by our Customer Service Team. 
  • Product must be in new condition, unused/unworn and in its original packaging. 
  • Product packaging must be intact and returned to us in an appropriate shipping container. 
  • Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items in their original packaging are qualified for a return.                                                                                  
  • Please remember that the shipping cost must be covered by you.
  • After receiving the returned item, we will process the refund back to your original payment method. Please note that a restocking fee (EUR5/ USD5) and the original shipping cost is deducted from the refund amount.

For more information, please visit our Terms & Conditions and Returns & Refunds.

All products must be returned to the return facility address provided by our Customer Service Team, otherwise we might not be able to process your return request.

Once your return is received and inspected, we will process your refund typically within 2-5 business days

  • Once the refund has been processed, we will also notify you by email. Please do not forget to check your SPAM folder. 
  • Refunds will be issued back to your original form of payment that was used when placing your order.
  • The time of processing may vary depending on the payment method. This time generally takes up to 5 working days.
  • Refunds are processed in the same currency as the original order. Possible differences for the refunded amount may depend on the currency exchange rate at the time the refund is processed and will not be refunded.

You will be responsible for paying for your own shipping costs for returning your item(s). We advise you to return it in the same package you received it in. You should consider using a trackable shipping service or to purchase shipping insurance. We don't guarantee that we will receive your returned item.

For more information, please visit our Terms & Conditions and Returns & Refunds.

The warranty you've purchased covers any manufacturing defects. Please be informed that defective products are eligible for replacement, not a refund

For further information, please contact our Customer Service Team via email and provide a picture and details of your defective product that needs to be replaced. 

For warranty claims, please contact our Customer Service Team via email or phone support. A Customer Service representative will be able to assist you and start the process for your claim. Please provide the following information to claim your warranty:

1.       Your order ID

2.       Your product and reason for claiming warranty

   

BeatBuds Pro are wireless earbuds with high sound quality that can be connected to any Bluetooth device.

The BeatBuds Pro are: 

  • Completely wireless
  • Have high sound quality
  • Have a noise cancellation feature
  • Can pair with any Bluetooth devices
  • Long lasting battery life

The BeatBuds Pro earbuds are completely wireless.

To start please charge the earbuds and then turn them on. Once they are on, easily pair them with your Bluetooth device. 

How to use the other features:

  • Press once on either side of the earbuds to play/pause music or to answer/hang up a phone call.
  • Double press on the left side of the earbud to go to the previous song.
  • Double press on the right side of the earbud to skip to the next song.
  • Triple press on the left side of the earbud to turn the volume down.
  • Triple press on the right side of the earbud to turn the volume up.
  • Long press on either side of the earbuds to activate or deactivate voice assistant function.

To connect to the BeatBuds Pro wireless earbuds, be sure to charge the case for 15 minutes before using them for the first time. 

Then turn the earbuds on and on your Bluetooth device look for  “TWS” to connect.

Once connected, the indication light will disappear. Your BeatBuds are ready to use!

The earbuds will automatically pair with previously paired devices.  

Yes, the BeatBuds Pro come with different sizes of ear tips, so you do not have to worry about the fit.

The BeatBuds Pro wireless earbuds can be paired to any tablets/smartphones/laptops/device with Bluetooth.

Firstly, disconnect and “forget” the Bluetooth device from your connected device, fully charge the case and earbuds, and try following the pairing steps again to reconnect.

If it doesn’t work/one earbud doesn’t pair:

  1. Put the earbuds back in the case
  2. Close the case
  3. Charge the case for 15 minutes
  4. Take them out and try pairing steps again

The GoGo Moonscope Monocular is a small and compact monocular telescope that helps you capture breath taking moments. 

The GoGo Moonscope Monocular is perfect for an outing in the wild, watching sports matches, hunting, bird watching, and so many more other activities.

 

The GoGo Moonscope Monocular offers sharp and clear resolutions that offers up to 10x magnification. It is small and compact, easy to take anywhere. GoGo Moonscope Monocular is also designed to be waterproof and fogproof, so it would still work perfectly under extreme weather.

GoGo Moonscope Monocular uses a BAK4 prism lens, which has one of the best prism materials for a monocular. 

GoGo Moonscope Monocular can be used by itself as a monocular to look more than 50 miles away. It can also be used as a lens for your phone camera. With an easy clip on accessory (not included), you can capture zoomed in view and save it on your phone.

No. But it can be purchased on the website as well!

GoGoSleep is a wristband that helps regulate snoring habits during sleep through minor electrical signals.

The GoGoSleep wristband has an intelligent biosensor that detects snoring and sends minor electrical signal to the attached wrist to regulate snoring habits.

Firstly, apply the provided gel over the black conductive rubber part of the device. Then put on GoGoSleep on your wrist, make sure that it is not too tight as that would restrict blood circulation.

Insert a battery into the device, and turn on the device by switching the switch to 1. Make sure that the indication light turns green.

Adjust the electrical signal intensity according to personal preference, to confirm the set level, press the button 3 times consecutively after a 5 second shock to apply settings. The recommended level is (1-2).

No. GoGoSleep is well tested and has no harmful side effects nor does it bring discomfort to wearers.

GoGoSleep is designed to detect snoring through sound intensity (dB). GoGoSleep monitors indoor background noise while user is sleeping. 

Under normal circumstances, indoor background noise at home is usually around 30-45dB.

GoGoSleep will transmit a 4 second electrical signal to user when detecting a snore. The minor electrical signal will trigger user to change sleeping position or position of lower jaw to stop snoring.

You might not feel the electrical signal because GoGoSleep electrical signal intensity is designed to be transmitted within a safe range. When distracted, it is easily unfelt, or felt very lightly.

People also feel the intensity differently based on different gender, age, body size, and skin impedance. 

GoGoSleep would work without the adhesive gel pad; the adhesive gel pad just gives the product a higher sensitivity when you use the product.

The adhesive gel can be replaced and similar adhesive gel pads bought elsewhere can be used with GoGoSleep too. 

The UltraXtend Wi-Fi is a device that helps data transfer up to 300Mb/s and improves Wi-Fi coverage in and around your space.

Follow the following steps:

  1. Turn on the UltraXtend Wi-Fi device by plugging it into a power outlet next to your router.
  2. Set up the device via a web browser. Connect your laptop or smartphone to the network: PIX-LINK-2.4G. The password is 12345678
  3. Enter http://192.168.7.234 on your web browser and enter the password: admin to log in
  4. After logged in, click on repeater mode then the system will automatically scan the surrounding wireless networks
  5. Select the SSID of the master router and enter the password of your master router as the security key
  6. After entering the password, the LED light on UltraXTend should turn on without blinking, which indicates a successful connection to your router.

For more information and other connecting methods, please refer to the installation manual that comes with the product.

If you need further assistance, please contact our customer support team.

The UltraXtend Wi-Fi works by first connecting to your existing Wi-Fi network (or directly to your router via an ethernet cable). Then, it broadcasts the existing signal with more strength and range throughout your home or office.

The UltraXtend Wi-Fi extends the range of your existing Wi-Fi network up to 50 feet. Please note that this depends on your home: the thickness of your walls, the type of material that can block the signal and more. If you have thick walls, multiple floors or a big house, please consider buying multiple UltraXTends for the best result.

Yes. To aim for the optimal coverage in a large space, setting up multiple UltraXtend Wi-Fi devices is recommended.

For optimal results, please place your UltraXtend Wi-Fi close enough to the master router so that when you connect it to your existing Wi-Fi network, the LED indicators indicate full strength. 

Place your UltraXtend Wi-Fi near to where you are located with your Wi-Fi enabled device. For larger homes or offices, please consider buying multiple UltraXtend Wi-Fi's for optimal results.

The GoGo BlendIt is a portable blender perfect for on the go! 

You can use the portable GoGo BlendIt for any shakes, margaritas, baby food, and more!

Simply charge the blender, when it is charged you can fill it (up to 3/4 of the way) with your desired liquid (milk, water or juice) and powder or food, then simply press start. The blender will then begin to blend and soon you will have your smoothie, mixed baby-food, or drink!

A powerful and light rechargeable mosquito zapper designed to keep you safe from mosquitos quietly and effortlessly. Say goodbye to the annoying buzzing, itchy bites and dangerous diseases this summer with this cutting edge product.

The Pure Guasha is a tool that helps with blood circulation and stimulates lymphatic drainage by massaging the face muscles.

The Gua Sha method is an ancient Chinese medicine practice that aims to improve blood circulation, promote lymphatic drainage and reduce facial wrinkles through a light massage on skin surface with a simple tool.

The Gua Sha practice requires a tool, like the Pure Guasha, to lightly massage the skin to assist in achieving the above results. 

The Pure Guasha tool is made out of natural rose quartz. Natural rose quartz has the effect of radiating an energy that calms you down and restores balance.

The tool is designed with 5mm of thickness and a smooth edge, which makes for a perfect grip and massaging on bare skin more gentle.

The Pure Guasha can be used in combination with your facial products: face lotion, face masks, facial essence, and more.

Simply apply your preferred product and gently massage your face with the Pure Guasha stone.

The Pure Guasha is an amazing addition to your skin care routine. Combining it with your skin care products, using the Pure Guasha Rose Quartz to massage your face and neck can depuff overnight puffy cheeks and under-eye bags, reduce facial fine lines and wrinkles, lift up face muscles and keep your skin firm.

The massaging motion from the stone would also help your skin absorb the skin care products better and will stimulate collagen production under your skin.

The Pure Guasha not only has cosmetic purposes, regularly using it would also stimulate physical and mental health benefits. The stroking motion on face muscles would help stimulate lymphatic drainage and improve blood circulation.

We do not recommend continuing to use a broken Pure Guasha. The broken part of the stone could potentially damage the skin.

Please purchase a new Pure Guasha if your old one is broken, or you can purchase extra ones, to enjoy a larger discount on your purchase and stay worry free if you ever break one of them!

The PureInsole is a pair of shoe insoles that helps relieve stress from your back and feet with acupressure technology.

The PureInsole comes in a one size fits all design. Within the product are specialized Chakra Magnets that improves blood flow and reduces stress on long standing feet, the proven acupressure technology also helps with pain relief.

The PureInsole fits all sizes. The product comes in one size and has indication for each sizes, so it needs to be cut to your size accordingly before use. 

After cutting the PureInsole to your size, they can be put into your shoes and you can start enjoying pain free walking!

The PureInsole can be used with any type of shoes.

Yes. The PureInsole can be washed with water.

The PureInsole can only be returned if the product is uncut. The return request needs to be submitted within 30 days of receiving the product.

PureFeet are special feet patches that were made from various herbs (such as: Dokudami, Loquat leaf, Bamboo vinegar and more). The feet patches use a century-old ailment that the Japanese have been using for many years to stabilize blood flow in the feet and use to help reduce the number of toxins accumulated.

The patches stimulate the 60 acupuncture points on your feet and help detoxify your body. The herb mix infused in the feet patches draws out toxins from the feet in a safe and non-invasive way.

PureFeet helps people with health problems such as: constipation, halitosis, body and feet odor. PureFeet has been shown to have the following positive health benefits: Greater energy, weight loss, combats fatigue, improves blood circulation, increases overall health and improves sleep quality.

PureFeet aims to help people revitalize their health and regulate stress through the treatment of mixed herbs. 

The mixed herbs in PureFeet are all natural ingredients and they include Bamboo vinegar, Chitosan, Dextrin, Dokudami, Loquat leaf, Tourmaline, Vegetable fiber, Vitamin C and Wood vinegar. 

According to ancient Japanese medical knowledge, our human body has over 360 acupuncture points. More than 60 of the acupuncture points can be found on our feet. They are the reflective zones of our internal organs.  

The foot pads contain natural ingredients which stimulate these acupuncture points through the combined action of wood/bamboo vinegar, far-infrared energy and negative ion emissions. This stimulation results in the breakdown of water and waste molecules that free blockages in the circulatory and lymphatic systems. Cleansing naturally begins in the soles of our feet.

The primary effect of the PureFeet Detox Foot Pads is detoxification. The patches will absorb your toxins throughout the whole night you’re using it. You can see that from the changing of the color after using it. The darker the color it appears on the foot pad, the more toxins it has absorbed.

After consistently using the foot pads for a period, they will become cleaner each morning (the foot pads will have a lighter color). That means most of the toxins in your body have been released already. Apart from your feet, you can also apply these detox foot pads onto other parts of your body, including back, knees, elbows etc.

PureFeet is designed to be applied during sleep.

Directions for use:

1. Apply PureFeet detox patch one hour before bed-time.

2. Wash and dry your feet or other body parts before applying PureFeet Detox Patch.

3. Take one adhesive sheet and slowly peel off the paper.

4. Place the foot pad on the adhesive sheet that indicates “Put adhesive sheet on this side” and place onto the soles of your feet or the desired area of other body parts. (Socks can be worn if necessary)

5. Wear the PureFeet foot pads for 8-10 hours before removing pad.

6. Wipe the applied skin surface with wet towel until it’s no longer sticky.

7. Used patches will appear in darker color because of the toxins absorbed from your body. Continue to use each night until the color on the used food pads appear lighter.

8. When used PureFeet foot patches appears in light color, apply once or twice a week for regular detoxification. 

*NOTE: PureFeet are disposable, one time use foot patches. Please discard them after use and apply new ones every night.

DO NOT apply PureFeet foot pads on an open wound. If encountered allergies, please refrain from using PureFeet foot pads. This product is not intended to diagnose or cure any disease. If you experience any discomfort, please consult a physician.

PureLief is a wearable device that utilizes the body’s natural endorphins to relieve headaches and tension.

PureLief helps by providing drug-free stress and headache relief. It works instantly and is very suitable for people with an active lifestyle.

PureLief works by applying pressure to the LI4 pressure point, which located between the base of your thumb and index finger. 

Putting pressure on this point has the result of relieving pain and headaches.

To use PureLief, simply locate the LI4 point on your non-dominant hand and put it on. 

The PureLief doesn’t have to fit perfectly in between your fingers, leaving a little space in between is normal.

Our product is designed as one size fits all. Leaving a little space on your hand is okay, the product does not have to perfectly fit on your hand, as long as it is applying pressure on your L14 pressure point.

You can wear PureLief for as little as 5 minutes up to hours depending on your own preference. The effectiveness of wearing PureLief differs from person to person.

It is recommended to only wear the PureLief when relaxing, not moving around too much, exercising, washing dishes etc. is not advised whilst wearing the PureLief. 

Pure KneeHero is a knee brace that helps alleviate the pressure on knees while walking.

The soft neoprene material of Pure KneeHero helps to keep your knees warm and provide maximum comfort. The product is made out of Polyester Spandex, which has strong and durable elasticity, and high corrosion resistance. 

KneeHero comes with a nylon belt which does not wrinkle easily, it is easy to clean and it dries quickly. The nylon belt also helps with better support. 

The Pure KneeHero knee brace is unisex and comes in 2 sizes:

- Female Knee Hero S/M size: (11 to 16.5 inches)

- Male Knee Hero L/XL size: (16.5 to 22 inches)

NOTE: Measure your size 5 inches above your kneecap 

Yes. The knee brace can be washed.

Simply install batteries and begin by applying the cuff on the left arm. Follow the instructions provided on the manual to assist in accurate readings.

The BP Guardian is a blood pressure monitor perfect for checking your pulse and oxygen levels wherever you go.

The digital blood pressure monitor uses the oscillometric method of blood pressure measurement. This means the monitor detects your bloods movement through you brachial artery and converts the movements into a digital reading.

Using the latest technology with intense pulsed light, the SilkSkin handheld device is able to hit unwanted hair at the rootand destroy them with powerful pulses of light.

This slows down hair growth with each use, until hair-free. Making it an ideal solution for long-term, permanent hair removal, with noticeable results in just 4 weeks, and full results within 12 weeks.

Our handset is suitable for all but the darkest skin tones. Please refer to our skin tone chart below to see whether or not our handset is suitable for you.

For best results, start with freshly washed hair. All three brushes can be used on wet hair, but the curling attachments work best on towel-dried hair. Use the pre-styling hairdryer to towel dry wet hair before styling.

We do not recommend using the styler on dry hair. The styling will then quickly be lost. If you don't want to wash your hair, you can also dampen it with a sprayer.

Simply plug the InstaHeat into the plug socket.

  1. Turn it on using the switch on the side 
  2. Then press the power button on the front
  3. Adjust the InstaHeat to your desired temperature (between 15 and 32 Degrees Celsius) by using the buttons on the top.
  4. Adjust the timer (between 1 & 12 hours)
  5. If you would like it to turn off simply press the power button on the front and it will start to count down and cool down.
The InstaHeat is a small, light and easy to use portable heater. Simply plug it in and enjoy the warmth!

The Energy Fix uses the latest electrical technology to actively reduce the amount of electricity used. The intelligent technology optimizes the voltage and current demands, reduces surges and decreases the active power/kWh demands, therefor achieving savings on your electricity bills.

Simple to use as you just need to plug it into any socket.